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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.

 
 

About Microsoft Dynamics CRM

New Unified Interface for Microsoft Dynamics 365 Customer Engagement (CRM) Coming in October 2020

The new Unified Interface for Microsoft Dynamics 365 Customer Engagement (CRM) provides an enhanced, responsive user experience from all platforms, ensuring a cohesive experience from all your different devices. It will be available on October 1, 2020 for everyone, but some users already have the option of switching over to the new interface. Here’s what […]

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Get a Budgetary Estimate for Microsoft Dynamics 365/CRM with Our Quick Quote Tool

If you are investigating CRM solutions, no doubt you have a lot of questions. Many of the technical questions can be answered by reading posts by our expert members on the CRM Software Blog. You can gain a wealth of information, but one question you will rarely see answered until you sit down with a […]

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Top Ten CRM Software Blog Posts for 2019

What topics were the most popular with CRM Software Blog readers in 2019? Take a look: Overview of Case Management in Microsoft Dynamics 365 for Customer Service by Ryan Plourde, Crowe Would your company’s customer service benefit from Case Management? Microsoft Dynamics 365 for Customer Service is a powerful system to unify the way people experience […]

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Mobile Features Face Off: Dynamics CRM vs. Salesforce

As the CRM software market reaches $25.21 billion in 2018, mobile has become a key capability of every modern and comprehensive CRM application. When selecting the right CRM for your business, you need to ensure its mobile features are in line with your goals and are capable of driving you towards success. Both Microsoft Dynamics CRM and […]

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What’s Great about Microsoft Dynamics 365’s Unified Interface

One of the beauties of Microsoft Dynamics 365 is its versatility. That versatility is due in large part to Microsoft’s commitment to continue to expand, adding apps that allow modules to connect with one another and handle a variety of business processes. Dynamics 365 Unified Interface (UI) allows a seamless interaction across desktop, mobile, and […]

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Where does “digital transformation” meet your customers? Usually in your sales quotes.

It’s no secret: Microsoft is keen on digital transformation, “reimagining how you bring together people, data, and processes.” And while many companies are implementing best practices in Microsoft digital transformation (we’ll call it MDT for short, here), just as many customers of those companies are greeting MDT with a collective shrug, saying, “Well, that’s great […]

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Microsoft Dynamics 365 for Sales now offered by iCepts

Microsoft CRM, now called Microsoft Dynamics 365 for Sales, is now offered through iCepts Technology, Inc! Since 1980, we have been providing business management and supply chain technology systems to small through mid-sized organizations.  In addition to Enterprise Resource Planning (ERP) systems from Microsoft, called Microsoft Dynamics 365 Business Central, we have, over time, complimented […]

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15 Industry Experts Discuss Why Millennials Prefer Microsoft Dynamics

With each passing year, more and more Millennials are becoming the driving force in the workplace. Having grown up in a technological age, Millennials are accustomed to the convenience of technology in simplifying tasks, as well as its ability to instantly access information, and they expect to see these benefits in the workplace. This has […]

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Dynamics 365 Unified Interface

                Dynamics 365 Unified Interface - Are you Ready? Microsoft just announced that they are moving up the date for the required transition to the Dynamics 365 Unified Interface. What is the Unified Interface? If you don't know you are likely not prepared for this required transition and […]

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5 Ways Mobile Software Increases Field Efficiency

The goal of any field service company is to be as resourceful as possible, which proves more challenging when technicians don't have access to a mobile device. Without a connected mobile device, technicians are wasting resources by dealing with unnecessary customer issues or traveling between the office to the client. If a team of 12 […]

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